Introduction and Scope

This Privacy Policy explains how Rello Corporation (“Rello,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit www.relloco.com, purchase our products (including high-protein ultra-filtered milk containing creatine and protein bars made with beef tallow and creatine”).

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services.

This Policy applies to users, customers, visitors, and account holders in the United States. 

Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide, including:

• Name, email address, phone number, shipping and billing address

• Account login information if you create an account

• Order details, purchase history, and preferences

• Communications with us (emails, reviews, customer support inquiries)

• Survey responses, promotions, or contest entries

Information Collected Automatically

When you use the Services, we may automatically collect:

• IP address, browser type, device identifiers, and operating system

• Pages viewed, time spent, referring URLs, and interaction data

• Cookies, pixels, and similar tracking technologies

Information from Third Parties

We may receive information from:

• Shopify, which powers our e-commerce platform

• Payment processors (e.g., Shop Pay, PayPal)

• Advertising and analytics partners (e.g., Meta Platforms, analytics providers)

• Email and SMS service providers (e.g., Klaviyo)

• Social media platforms when you interact with our content or ads

How We Use Your Information

We use personal information to:

• Process and fulfill orders, subscriptions, returns, and payments

• Manage customer accounts

• Communicate about orders, updates, promotions, and support

• Personalize content, offers, and product recommendations

• Operate, maintain, and improve our Services

• Conduct analytics, research, and product development

• Detect fraud, abuse, or security incidents

• Comply with legal obligations and enforce our Terms of Service

Cookies, Pixels, and Tracking Technologies

We use cookies and similar technologies to:

• Enable site functionality and save cart or preferences

• Analyze traffic and site performance

• Measure marketing effectiveness

• Deliver relevant or personalized advertising

We provide tools to manage cookie preferences, including the ability to accept, reject, or customize certain categories of cookies. Disabling cookies may affect site functionality.

How We Share Information

We do not sell personal information for monetary consideration. However, we may share personal information in ways that may be considered “sharing” under applicable privacy laws, including the California Privacy Rights Act (CPRA).

We may share information with:

• Service providers (Shopify, payment processors, shipping carriers)

• Advertising and marketing partners (including Meta Platforms)

• Email and SMS communication providers (including Klaviyo)

• Analytics and performance measurement providers

• Law enforcement or regulators when required by law

• Successors in connection with a merger, acquisition, or asset sale

All partners are required to use personal information only for authorized purposes and to protect it appropriately.

Payment Processing

Our online store is hosted by Shopify Inc. Payment information is encrypted and processed by third-party payment processors. Rello does not store full payment card details.

Email, SMS, and Marketing Communications

If you opt in, we may send promotional emails or SMS messages. You may unsubscribe at any time:

• Emails: click the “unsubscribe” link

• SMS: reply STOP

Transactional messages (order confirmations, shipping updates) will still be sent.

Online Behavioral Advertising

We may engage in interest-based advertising using third-party partners that collect information via cookies or pixels. You can opt out of certain targeted advertising through:

• www.networkadvertising.org/choicesGo to networkadvertising.org/choices

• www.aboutads.info/choicesGo to aboutads.info/choices

Data Retention

We retain personal information as long as necessary to:

• Provide Services

• Comply with legal obligations

• Resolve disputes and enforce agreements

We may anonymize information for long-term analytics.

Your Privacy Rights and Choices

Depending on your state of residence, you may have the right to:

• Access personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of marketing communications

• Limit or disable certain tracking technologies

To exercise your rights, contact us at XXX@relloco.com. We may verify your identity before fulfilling requests and will respond within legally required timeframes, generally within 45 days.

California Privacy Rights (CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CPRA”):

• Right to Know

• Right to Delete

• Right to Correct

• Right to Opt Out of Sale or Sharing

• Right to Limit Use of Sensitive Personal Information

• Right to Non-Discrimination

Do Not Sell or Share My Personal Information

We may share personal information with advertising and analytics partners for marketing and measurement purposes. California residents may opt out by:

• Clicking the “Do Not Sell or Share My Personal Information” link in our website footer

• Adjusting cookie preferences

• Contacting privacy@relloco.com

Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes other than those permitted by CPRA.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

Children’s Privacy

Our Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it.

International Users

Our Services are intended for U.S. customers. If you access the Services from outside the U.S., your information will be processed in the United States.

Health Disclaimer

Information provided through the Services is for informational purposes only and is not intended as medical or nutritional advice, nor to diagnose, treat, cure, or prevent any disease.

Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent revision. Continued use of the Services constitutes acceptance of any changes.

CONTACT INFORMATION

Email: support@relloco.com
Mailing Address:
Rello Corporation
2033 San Elijo Avenue, Unit 371
Cardiff-by-the-Sea, CA 92007
United States