1. Overview

Rello Corporation (“Rello,” “we,” “us,” or “our”) stands behind the quality of our high-protein ultra-filtered milk beverages, creatine-enhanced nutrition products, and protein bars (collectively, the “Products”).

Because our Products are perishable food and nutrition items, all sales are subject to the limitations outlined below. This Return & Refund Policy explains when refunds, replacements, or reshipments may be issued.

2. All Sales Are Final for Opened or Perishable Products

Due to food safety regulations and the perishable nature of our Products:

• We do not accept returns of opened, used, partially consumed, or tampered Products

• Returned food items cannot be restocked or resold for safety reasons

Refunds or replacements are only issued in the specific circumstances described in Sections 3–6.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect due to our error, we will replace or refund the affected items at no cost.

To qualify, you must contact us within 14 days of delivery and provide:

• Order number

• Description of the issue

• Clear photos of the Product(s) and external packaging

Claims must be submitted to: support@relloco.com

After review and verification, we will issue a replacement shipment or refund to the original payment method.

4. Quality Concerns

If you believe a Product has a legitimate quality issue (e.g., packaging integrity, visible defects, spoilage, or abnormal appearance), contact us within 30 days of delivery.

We may request:

• Photos or videos

• Lot numbers or expiration dates

• Information about storage conditions before and after delivery

If the Product is deemed defective or compromised, we will issue a refund or replacement at our discretion.

No Performance or Outcome-Based Refunds

Refunds are not issued based on:

• Subjective dissatisfaction

• Taste or flavor preference

• Individual tolerance or digestion

• Perceived lack of performance, energy, recovery, cognitive benefit, or health outcome

Provided the Product is safe and compliant, individual results do not qualify as defects.

5. Allergies, Sensitivities, and Dietary Considerations

Our Products contain clearly disclosed ingredients, including milk and animal-derived ingredients.

Refunds or replacements are not provided for:

• Allergic reactions

• Dietary incompatibility

• Sensitivities or intolerances

Customers are responsible for reviewing ingredient lists and allergen disclosures prior to purchase.

6. Lost, Stolen, or Missing Packages

Once a package is marked “Delivered” by the carrier, responsibility transfers to the customer.

If your package is:

• Marked delivered but not received

• Delayed or stuck in transit

• Lost by the carrier

Contact us within 7 days of the delivery status update. We will assist by:

• Initiating a carrier investigation, and

• Issuing a reshipment or refund when appropriate

Repeated claims may require signature confirmation or alternate delivery arrangements.

7. Address Errors, Returned, or Undeliverable Packages

Customers are responsible for entering accurate shipping information at checkout.

Refunds or replacements are not guaranteed for orders that are:

• Delivered to an incorrect address provided by the customer

• Returned to sender

• Refused upon delivery

Reshipment fees may apply. Original shipping charges are non-refundable.

8. Temperature Exposure & Shipping Conditions

Our Products may be sensitive to heat and environmental exposure.

Rello is not responsible for quality degradation caused by:

• Carrier delays

• Weather conditions

• Temperature exposure during transit

• Products left unattended after delivery

Once a carrier has possession of the package, shipping conditions are outside our control.

9. Exchanges

Due to the perishable nature of our Products, we do not offer exchanges for:

• Flavor preferences

• Accidental mis-orders

If an incorrect item was shipped due to our error, we will replace it at no cost.

10. Order Cancellations

Orders cannot be cancelled once they have entered fulfillment or shipped.

Because orders are processed quickly, cancellation windows are limited. If you need assistance, contact us immediately at support@relloco.com. We will attempt to help if the order has not yet been packed or shipped.

11. Subscriptions

Subscription orders follow the same rules as standard purchases.

• It is your responsibility to manage, pause, or cancel subscriptions before the next billing date

• Orders already processed cannot be refunded

• Damaged or defective subscription orders are handled under Section 3

12. Abuse, Fraud, and Chargebacks

We reserve the right to deny refunds or replacements in cases of suspected abuse, fraud, or excessive claims.

Initiating a chargeback without first contacting customer support may void eligibility for refunds or replacements and may result in account restrictions.

13. Unauthorized Resellers

Refunds or replacements are only available for purchases made directly through:

• www.relloco.com (opens www.relloco.com), or

• Authorized Rello retail partners

We cannot verify or guarantee products purchased through unauthorized resellers, third-party marketplaces, or individuals.

14. Refund Processing

Approved refunds:

• Are issued to the original payment method

• Typically appear within 5–10 business days, depending on your financial institution

Shipping fees, including expedited shipping, are non-refundable except in cases of verified Rello error.

15. Contact Information

For questions, refund requests, or replacements:

Email: support@relloco.com

Mailing Address:

Rello Corporation
2033 San Elijo Avenue, Unit 371
Cardiff-by-the-Sea, CA 92007
United States