1. GENERAL INFORMATION AND ACCEPTANCE OF TERMS

1.1 Rello Corporation and its affiliates (collectively, “Rello,” “we,” “us,” or “our”) operate the website located at www.relloco.com and any related sites, pages, subdomains, mobile sites, mobile applications, or online services that link to these Terms (collectively, the “Site”). The Site allows users to learn about and purchase our high-protein ultra-filtered milk products with creatine, our protein nutrition bars made with beef tallow and creatine, and any related products, subscriptions, content, and services (together, the “Services”).
1.2 By accessing or using the Site or purchasing any products or Services from us, you agree to be bound by these Terms of Use / Terms of Service (the “Terms”) and by any additional terms that apply to specific features, promotions, or Services. If you do not agree to these Terms, you must not use the Site or Services.
1.3 These Terms form a legally binding agreement between you and Rello. You represent and warrant that you have the legal capacity to agree to and be bound by these Terms. If you are using the Site on behalf of an entity, you represent that you are authorized to bind that entity to these Terms.

2. ELIGIBILITY; GEOGRAPHIC RESTRICTIONS

2.1 The Site is intended for individuals who are at least the age of majority in their state or province of residence. By using the Site, you represent and warrant that you are at least eighteen (18) years old (or the age of majority where you reside).
2.2 The Site is controlled and operated from the United States and is intended for customers located in the United States. We do not represent that the Site or our products are appropriate or available for use in other locations.

3. NO MEDICAL ADVICE; HEALTH AND SAFETY

3.1 All content on the Site is provided for general informational and educational purposes only and is not intended as medical advice, diagnosis, or treatment.
3.2 You should consult a qualified healthcare professional before using our products if you are pregnant or nursing, under 18, taking medications, managing a medical condition, or advised to avoid ingredients such as creatine.
3.3 Individual results may vary. We do not guarantee any specific health, performance, cognitive, or aesthetic outcomes.
3.4 If you experience an adverse reaction, discontinue use and consult a healthcare professional immediately.

4. PRODUCT INFORMATION, INGREDIENTS, AND ALLERGENS

4.1 Product formulations may change. Always rely on the ingredient list and Nutrition Facts Panel printed on the physical product packaging.
4.2 Our products may contain or be manufactured in facilities that process common allergens including milk, tree nuts, peanuts, eggs, wheat, soy, and sesame.
4.3 Products are intended for healthy adults and are not formulated for children or individuals advised to avoid certain ingredients unless cleared by a healthcare professional.

5. CERTIFICATIONS AND CLAIMS

5.1 Any references to certifications or verifications reflect status as of the time stated and are valid only to the extent they appear on final product packaging.
5.2 Any functional benefit statements describe the role of nutrients in normal bodily functions and are not disease claims.
5.3 Rello does not authorize third parties to make unlawful or disease-related claims.

6. USER ACCOUNTS AND SECURITY

6.1 You are responsible for maintaining the confidentiality of your account credentials.
6.2 Notify us immediately at support@relloco.com of any unauthorized use.
6.3 We may suspend or terminate accounts for violations, abuse, or suspected fraud.

7. E-COMMERCE; ORDERS; PAYMENT; SHIPPING

7.1 Orders are subject to availability and acceptance.
7.2 Prices may change without notice. Taxes and shipping are calculated at checkout.
7.3 Risk of loss passes to you upon delivery to the carrier.
7.4 Returns and refunds are governed exclusively by our Return & Refund Policy, incorporated by reference.

8. SUBSCRIPTIONS AND AUTOMATIC RENEWAL

8.1 Subscription products renew automatically unless canceled.
8.2 By enrolling, you affirmatively consent at checkout to recurring charges at the disclosed price and frequency.
8.3 Subscription terms, pricing, billing frequency, and cancellation instructions are presented prior to checkout and confirmed electronically.
8.4 You may cancel at any time through your account or by contacting support before the next billing date. Orders already processed cannot be refunded.

9. PROPER USE; PROHIBITED ACTIVITIES

You agree not to misuse the Site, violate laws, infringe rights, introduce malware, scrape data, or engage in unauthorized resale or diversion.

10. INTELLECTUAL PROPERTY

All Site content, trademarks, and materials are owned by or licensed to Rello and may not be used without written permission.

11. USER CONTENT

By submitting content, you grant Rello a perpetual, royalty-free license to use it for lawful purposes.

12. EMAIL AND SMS COMMUNICATIONS

By providing contact information, you consent to transactional and, where permitted, promotional communications. You may opt out of marketing messages at any time.

13. THIRD-PARTY SERVICES

We are not responsible for third-party platforms, marketplaces, or services.

14. PRODUCT RECALLS AND SAFETY ACTIONS

Rello may conduct product recalls or safety actions at its discretion. You agree to comply with recall instructions. Remedies may be limited to replacement, refund, or store credit. Rello shall not be liable for indirect or consequential damages arising from recalls to the fullest extent permitted by law.

15. FORCE MAJEURE

Rello is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, labor disputes, supply chain disruptions, governmental actions, or transportation failures. Obligations are suspended during such events.

16. DISCLAIMER OF WARRANTIES

All products and Services are provided “as is” and “as available,” without warranties of any kind.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Rello’s total liability shall not exceed the greater of (a) the amount paid by you in the 30 days preceding the claim or (b) $100.

18. INDEMNIFICATION

You agree to indemnify and hold harmless Rello from claims arising from your use of the Site or breach of these Terms.

19. GOVERNING LAW; ARBITRATION

19.1 These Terms are governed by Delaware law.
19.2 Disputes shall be resolved by binding individual arbitration, except for small claims or intellectual property matters.
19.3 You may opt out of arbitration within 30 days of accepting these Terms by emailing support@relloco.com with your name, address, and clear opt-out request.

20. CALIFORNIA CONSUMER NOTICE

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or (800) 952-5210.

21. EXPORT AND RESALE RESTRICTIONS

Products are intended for personal use within the United States only. Export, resale, freight forwarding, or diversion without written authorization is prohibited.

22. CHANGES TO TERMS

We may update these Terms at any time. Continued use constitutes acceptance.

23. CONTACT INFORMATION

Email: support@relloco.com
Mailing Address:
Rello Corporation
2033 San Elijo Avenue, Unit 371
Cardiff-by-the-Sea, CA 92007
United States